Wrap-Around Community Services Assistant/Receptionist

Key responsibilities include

• Organize and coordinate appointments for walk-in service clients

• Handle phone inquiries with professionalism and courtesy

• Greet clients and ensure they have a welcoming experience

• Keep the reception area clean, and organized

• Post public information in the reception area as directed by the WACS Manager

• Ensure clients sign in, collect, and enter into the CMAA’s database

• Assist with all walk-in services, including interpretation and advocacy

• Assist clients in applying for public benefits such as MassHealth, SNAP, TANF, citizenship applications, etc.

• Complete all necessary training and workshops such as the MassHealth Certified Applicant Counselor (CAC) certification.

• Participate in CMAA events and tablings

• Other duties as directed by the WACS Manager and/or the Executive Director

Qualifications

• Minimum of 2 years of clerical or administrative work, or 2 year minimum in a customer service setting.

• Excellent verbal and written communication skills.

• Well-organized and detail-oriented with excellence in multitasking and prioritizing to meet deadlines.

• Personal qualities of integrity, credibility, and a commitment to and passion for CMAA’s mission.

• Ability to learn and comprehend the extensive services WACS provides through demonstrations, manuals, shadowing, or hands-on work

• Ability to handle conflicting situations in a professional manner and with poise

• Ability to work independently and in group settings with good teamwork ethics.

• An associate degree is preferred but not required.

• Proficiency in Khmer conversation is required.

Compensation

Salary commensurate with experience. It is a full-time position with medical, dental, and vision insurance, 401K, paid vacations, and holidays.

Starting Date: February 15, 2024

To Apply: Please submit your cover letter and resume to Sothea Chiemruom, Executive Director, at jobs@cmaalowell.org.